Give the Caseworker a Map, Not a Score
Decision-support tools should show caseworkers evidence, provenance, gaps, uncertainty and lawful options—not compress a person into a recommendation score.
Human-centred technology—from everyday life to deep engineering.
Broad arguments and perspectives on technology and human life.
Decision-support tools should show caseworkers evidence, provenance, gaps, uncertainty and lawful options—not compress a person into a recommendation score.
Remote hearings can widen access, but cases involving liberty, family life, confidential advice, coercion or vulnerable participation may still require a physical courtroom.
Legal self-help succeeds only when it transfers consented context and deadlines to the right human professional—not when it merely generates a form or referral link.
Frontier components win headlines, but interfaces carry mismatched materials, loads and responsibilities. Reliability depends on making joints inspectable, testable and repairable.
Automation saves little if one wrong decision forces a person through an opaque maze. Build notification, evidence, tracking and human review as one usable appeal journey.
A smart device should preserve essential local control when its app, account, internet connection or vendor disappears. Manual mode is infrastructure for agency and resilience.
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